Terms & Conditions

1. Who you are buying from

heels (heels.pk) is an independent store on the Dropdash.pk network. When you place an order here, your contract of sale is with heels.

Order handling, delivery and payment collection run on the Dropdash.pk platform, operated by RetailAI. That means your order details are processed by RetailAI and the supplier who ships the product, on heels' behalf.

2. Placing an order

An order placed on this store is an offer to buy. It is accepted once we confirm it with you — usually by phone or WhatsApp on the number you give at checkout.

heels may decline or cancel an order before dispatch: if we cannot reach you to confirm it, if the delivery address is outside our courier network, if the product is out of stock, or if a price or product detail was listed in error. Anything you have already paid for a cancelled order is refunded in full.

3. Prices and payment

All prices are shown in Pakistani Rupees and include any taxes that apply, unless the product page says otherwise. Delivery charges, where they apply, are shown before you confirm the order.

Payment methods available on this store are shown at checkout. Where cash on delivery is offered, the courier collects payment when the parcel is handed to you. Where online payment is offered, it is processed by our payment provider — this store never sees or stores your card, wallet PIN or banking credentials.

Prices can change at any time. A change never affects an order already confirmed.

4. Delivery

We deliver across Pakistan through courier partners. The delivery estimate shown at checkout is an estimate, not a guarantee: couriers, weather, public holidays and address problems all affect it.

Please make sure the delivery address and phone number you give are correct and reachable. Parcels that cannot be delivered after repeated attempts are returned to the sender and the order is cancelled.

5. Returns and refunds

You may raise a return within 7 days of delivery if the product arrives damaged, is the wrong item, or does not match its description. Tell us within that window and we will arrange the return.

The product must come back unused, complete, and in its original packaging. Once it is received and checked, your refund is issued to the payment method you used, or by bank/wallet transfer for a cash-on-delivery order.

Products that are sealed for hygiene reasons and have been opened, and items made or customised to your order, cannot be returned unless they are faulty. Nothing here affects rights you have under Pakistani consumer law.

6. Product information

Product photos, descriptions and specifications come from the suppliers who make and ship the products. Colours can look different between screens, and packaging or minor details may change between batches. Where a difference is material, the return policy above applies.

7. Using this store

You agree not to use this store to commit fraud, to place orders you do not intend to accept, to interfere with how the store works, or to copy its content for another store. Accounts and orders that abuse the store may be refused.

The content of this store — its text, photos and layout — belongs to the store, its suppliers, or the platform, and may not be reused without permission.

8. Liability

To the extent the law allows, heels and RetailAI are not liable for indirect or consequential losses arising from an order — for example lost profit or a missed occasion. Nothing in these terms limits liability for death, personal injury or fraud.

9. Governing law

These terms are governed by the laws of Pakistan, and disputes arising from them fall to the courts of Pakistan.

10. Contact

Message heels through the store, or email support@dropdash.pk and your message will reach the right team.