What sizes are available in the NEW ARRIVALS collection?

Our NEW ARRIVALS collection is available in sizes ranging from 35 to 45, including half sizes. For a detailed size guide, visit our size guide page at https://heels.pk/pages/size-guide.

How do I choose the right heel height for me?

Choosing the right heel height depends on your comfort level and the occasion. We offer a range of heel heights from low (1-2 inches), medium (2-3 inches) to high (3-4 inches and above). For daily wear, lower heels are recommended, while higher heels might be suitable for special occasions.

Are there any heels made with sustainable materials?

Yes, we are committed to sustainability. We offer a selection of heels made from eco-friendly and sustainable materials.

Can I return or exchange heels if they don't fit?

Yes, you can return products within 3 days of purchase if they are unworn and in their original packaging. Please visit our return policy page for more details.

Do you offer delivery across Pakistan?

Yes, we offer delivery across Pakistan. Delivery times vary based on your location but typically range from 3 to 7 business days. For more information on shipping rates and times, visit our shipping information page at https://heels.pk/pages/shipping-returns.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Do you offer international shipping?

Currently, we ship only within Pakistan. We are working on expanding our shipping services to include international destinations in the near future.

How can I find the perfect fit for my heels?

For the best fit, we recommend measuring your foot and comparing it with our size chart available on each product page. If you're between sizes, we suggest choosing the larger size for better comfort.

What payment methods do you accept?

We use only Cash on Delivery (COD) for customers in Pakistan.

What types of heels are available at heels.pk?

At heels.pk, we offer a wide variety of heels including stilettos heels, block heels, wedges heels, pump heels, peep toes heels, kittens heels, platforms heels, strappy heels, mules heels and slingback heels. Each style is designed to cater to different preferences and occasions.

How can I find the right size for my heels?

For the perfect fit, please refer to our comprehensive size guide available on our website. We provide detailed measurements and fitting tips to help you select the correct size for your heels.

Can I return or exchange heels if they don't fit?

Yes, you can return or exchange any heels within 3 days of purchase, provided they are unworn and in their original packaging. Please visit our return policy page for detailed information.

Do you offer cash on delivery?

Yes, heels.pk offers Cash on Delivery (COD) as a payment option for our customers in Pakistan to make shopping convenient and secure.

How long does delivery take within Pakistan?

Delivery times vary depending on your location within Pakistan, but orders typically arrive within 3 to 5 business days. For more information, please visit our shipping information page.

Are there any special care instructions for my heels?

Yes, to ensure your heels maintain their beauty and longevity, we recommend storing them in a cool, dry place away from direct sunlight. Use a soft cloth for cleaning and avoid contact with liquids or abrasive surfaces.

Can I place an order over the phone?

Currently, all orders must be placed through our website. Our online ordering system is secure and easy to use, ensuring a smooth shopping experience.

What makes your heels collection unique?

Our collection stands out for its blend of traditional craftsmanship and modern design. We source premium materials and collaborate with skilled artisans to create heels that not only look beautiful but also offer superior comfort and durability.

Are your heels comfortable for long wear?

Comfort is a cornerstone of our design philosophy. We incorporate features like cushioned footbeds, ergonomic designs, and supportive structures to ensure our heels can be worn comfortably for extended periods.

How can I ensure my heels last long?

To extend the life of your heels, we recommend regular maintenance including cleaning with a soft cloth, storing them in a cool, dry place away from direct sunlight, and using heel protectors to prevent wear and tear.

How often do you release new collections?

We are constantly updating our range to keep up with the latest trends and seasons. Typically, we release new collections every quarter. Follow us on social media and subscribe to our newsletter to get the latest updates.

Do you have a physical store I can visit?

Currently, heels.pk operates exclusively online to provide a wide selection of heels to customers across Pakistan. We offer detailed product descriptions, sizing information, and customer service support to help you make the best choice online.

Can I customize my heels?

While we do not offer custom heel designs at the moment, we have a wide range of styles, colors, and sizes to meet diverse preferences and requirements. Stay tuned for future updates as we are always looking to expand our offerings.

What is your policy on defective or damaged products?

We stand behind the quality of our products. If you receive a defective or damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a return, exchange, or refund as per our return policy.

How should I care for my leather heels to ensure they maintain their appearance?

To care for your leather heels, keep them dry and clean using a soft cloth. Use a quality leather conditioner to keep the leather supple. Avoid exposure to direct sunlight or heat for extended periods, and store them in a breathable bag to prevent dust accumulation.

Can I place an order over the phone?

For the security and privacy of our customers, all orders must be placed through our website. This ensures your payment information is secure and allows you to track your order efficiently. If you need assistance, our customer service team is happy to help guide you through the online ordering process.

How do I know which heel style is right for my foot shape?

Choosing the right heel style depends on your foot shape and comfort preference. For wider feet, opt for round-toe heels or shoes with a wider front. If you have narrow feet, you might find pointed-toe heels more fitting. Always refer to our size guide and customer reviews for additional advice.

Are there any tips for first-time high heel wearers?

Start with a lower heel to gradually get used to the elevation. Choose heels with a more substantial base, such as wedges or block heels, for better stability. Practice walking at home to build confidence and comfort before wearing them out.

What is your stance on sustainability?

Sustainability is a core value at heels.pk. We aim to reduce our environmental impact by using sustainable materials, minimizing waste in our packaging, and working towards a more sustainable supply chain. We believe in offering products that are both beautiful and kind to the planet.

What should I do if the heels I like are out of stock?

If your desired heels are out of stock, we recommend signing up for restock alerts on the product page. Enter your email address, and we'll notify you as soon as they're available again. Our inventory is frequently updated, so check back regularly!

How do I choose the right heel type for my needs?

The right heel type depends on your comfort level, occasion, and personal style. Block heels offer stability for everyday wear, while stilettos make a statement for special occasions. Consider the event and how long you'll be on your feet to choose the perfect pair.

Do you offer heel repair services?

Currently, we do not offer heel repair services. However, we recommend visiting a reputable cobbler for any repair needs. Proper care and maintenance can extend the life of your heels significantly.

What is your environmental policy?

Our environmental policy focuses on reducing waste, using sustainable materials, and promoting recycling. We're committed to minimizing our carbon footprint and actively seek ways to improve our environmental impact.

How can I be notified of upcoming sales and promotions?

Stay informed of our latest sales and promotions by subscribing to our newsletter and following us on our social media channels. We regularly update our community with exclusive offers, new arrivals, and more.

Do you collaborate with any designers or brands?

Yes, we collaborate with a variety of designers and brands to bring unique and exclusive collections to our store. These partnerships allow us to offer a wide range of styles and designs that cater to diverse tastes and preferences.

How can I leave feedback about my purchase?

We welcome and value your feedback! You can leave a review on the product page or contact us directly via email or social media. Your feedback helps us improve and serve you better.

What is the difference between platform and regular heels?

Platform heels feature an additional platform under the front of the shoe, which can provide more comfort and reduce the overall incline of the foot, making them easier to walk in compared to regular heels without a platform. Regular heels, without this added platform, may offer a sleeker profile but might not provide the same level of comfort for extended wear.

How do I care for suede heels to keep them looking new?

To care for suede heels, use a soft brush to gently remove dirt and dust. For tougher stains, consider using a suede cleaner. Protect your suede heels from water and stains by applying a suede protectant spray. Store them in a dry place and avoid exposing them to direct sunlight.

Can I change or cancel my order after it has been placed?

Orders can be changed or cancelled within a short time frame after placement, typically within a few hours. Please contact our customer service immediately if you need to make changes. Once the order has been processed or shipped, we may not be able to accommodate changes or cancellations.

Are there any safety tips for walking in high heels?

To walk safely in high heels, start with a heel height you're comfortable with. Practice walking on different surfaces to gain confidence. Keep your steps small and your back straight. Consider using non-slip pads for extra grip. Remember, comfort and safety should always come first.

How can I find out about the latest trends in heel fashion?

Stay updated on the latest heel fashion trends by following our blog and social media channels. We regularly post fashion tips, trend updates, and new collection announcements to keep you in the loop on what's hot in heel fashion.

What tips do you have for first-time online shoe shoppers?

For first-time online shoe shoppers, we recommend carefully reviewing our size guide and product descriptions. Pay close attention to customer reviews for insights on fit, comfort, and style. Don't hesitate to contact our customer service for personalized advice. Remember to check our return policy for a stress-free shopping experience.

How do I know which heel height is right for me?

Choosing the right heel height depends on your comfort level and the occasion. For everyday wear, a lower heel (1-2 inches) may be more practical. For special events, you might opt for a higher heel (3 inches or more). Consider your tolerance for heel height and how long you'll be on your feet.

Do you offer tips for maintaining the quality of high heels?

Yes, maintaining high heels is key to their longevity. Store your heels in a cool, dry place, away from direct sunlight. Use a shoe tree to maintain their shape. Regularly clean them according to the material, using appropriate cleaning products. Avoid wearing the same pair daily to allow them to rest.

Is there a way to make high heels more comfortable?

Making high heels more comfortable involves choosing the right fit and size, opting for shoes with cushioned insoles, and selecting heels with a platform or wider heel base for better stability. Consider using gel inserts or padded footbeds for additional comfort.

How can I be sure the heels I order will fit?

Ensure a good fit by measuring your feet and referring to our comprehensive size guide. Compare your measurements with our chart and consider any customer feedback regarding sizing. Our customer service can also provide personalized fitting advice.

What makes your heels stand out from those on other online stores?

Our heels stand out due to our commitment to quality, style, and comfort. We focus on unique designs, ensuring a variety of styles to suit every taste and occasion. Additionally, our customer service and support are tailored to provide a personalized shopping experience.

Do you have a newsletter? What are the benefits of subscribing?

Yes, we have a newsletter! Subscribers receive exclusive updates on new arrivals, special offers, and fashion tips directly to their inbox. It's a great way to stay connected and take advantage of promotions and discounts.

Can you provide styling advice for wearing heels with traditional Pakistani attire?

Absolutely! Heels can beautifully complement traditional Pakistani attire, adding elegance and height. For shalwar kameez or lehengas, consider heels with intricate embellishments or embroidery that match your outfit's detail. Block heels are great for longer events for comfort, while stilettos are perfect for adding a formal touch. Always consider the event and your comfort level when choosing the right style.

How do I handle heel discomfort after prolonged wear?

To alleviate discomfort from prolonged heel wear, take regular breaks to rest your feet, and consider stretching exercises to relax foot muscles. Gel insoles or foot pads can provide additional support and cushioning. If discomfort persists, opt for lower heels or platforms to reduce pressure on the feet.

How can I prevent my heels from slipping on smooth surfaces?

To prevent slipping, you can attach anti-slip pads to the soles of your heels. These pads increase traction and can significantly reduce the risk of slipping on smooth or wet surfaces. They're widely available and easy to apply.

How do you ensure the privacy and security of my personal information?

We take your privacy and security very seriously. All personal information is encrypted and securely stored, with access restricted to authorized personnel only. We comply with all relevant data protection laws and regulations, ensuring your information is never shared with third parties without your consent.

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